Troubleshooting

Welcome to our troubleshooting domain here at jaredrimer.com. This is for information on troubleshooting issues, and an IP unblocking form if needed.

E-mail

E-mail on the Jared Rimer network is very particular on how it is set up. When your account was created, it includes functions on creating, managing, and troubleshooting your account. Here are some basics to help you.

• Make sure you are using appropriate servers found in your control panel found in more, configure, as part of the E-mail panel portion of the account.
• Make sure you're using the qualified domain address such as somewhere@example.com for incoming and outgoing authentication as part of your setup.
• Make sure you're using appropriate ports such as 993 for SSL, 143 for non-ssl connections for imap and 995 or 110 for pop when setting up your inbound mail settings.
• Make sure you're using 465 or 25 for outgoing ports for SSL and non-SSL respectively.
• Make sure you're using the appropriate server name as defined in your control panel, or you can also use the domain name if the server does not work.
• If you are setting this up on the phone, make sure to go to mail, account in question, and select smtp. There, put in your E-mail address and password.
• If you've tried everything, you can also remove the account and start fresh. Sometimes, something, somewhere, may get it confused.

If you need help, please contact the network, and help will be given.

Your control panel and FTP

Your control panel has a specific username and password. It is also the same for your main FTP account. Should you lose your account access, please contact the network for assistance.

There are specific addresses to log in to FTP and your control panel. Here are examples.

• Cpanel is logged in to by going to your domain and then adding slash cpanel. For example: example.com/cpanel
• FTP is ftp.example.com with port 21 and non secure FTP.

Blocking

After so many attempts, the server will block you out for too many failed attempts. If this is the case, please use the network's IP unblocking page to get assistance. If you've tried a few times and failed, please contact the network for assistance as there could be a chance we can reset a password or give you some additional help before you lock yourself out.

There can also be the chance the block is temporary. We do not have any way to check if thats the case, so if you do try again and are successful, please let us know as soon as you can, in case we can't get the IP unblock request off till later on in the day.

conclusion

In conclusion, we hope this helps, and gives you a basic understanding on what the account panel may offer for you for E-mail FTP and the panel itself. Feel free to contact the network with any questions, comments, or concerns.